Terms & Conditions

Effective Date: 17/12/24

Welcome to Dundrine Cottage! By booking and staying at our property, you agree to abide by the following Terms and Conditions. Please read carefully before completing your booking.

1. Definitions

  • Property: Refers to Dundrine Cottage, located at [insert full address].

  • Guest(s): The person(s) making the booking and/or staying at the property.

  • Owner(s)/We/Us: Dundrine Cottage’s property owners.

  • Booking: A confirmed reservation for staying at Dundrine Cottage.

2. Booking Process

  • All bookings must be made via our website ([insert URL]) or through an authorized booking platform.

  • A non-refundable deposit of [Insert %] is required to confirm your booking.

  • The remaining balance must be paid no later than [Insert time, e.g., 6 weeks] before arrival.

  • Failure to pay the balance will result in cancellation, and the deposit will be retained.

3. Cancellation Policy

  • Guest Cancellation:

    • Cancellations made [X weeks] before the arrival date will receive a [Insert % refund].

    • Cancellations made after this period will not be refunded.

  • Owner Cancellation: In the unlikely event we must cancel your booking, you will receive a full refund, and we will assist you in finding alternative accommodations.

4. Arrival and Departure

  • Check-in: From [Insert time, e.g., 3:00 PM] on the arrival day.

  • Check-out: By [Insert time, e.g., 11:00 AM] on the departure day.

  • Early check-in/late check-out may be possible by prior arrangement.

5. House Rules

  • Occupancy: Maximum [Insert number] guests are allowed.

  • Pets: [Insert pet policy – e.g., pets allowed/not allowed].

  • Smoking: Smoking is strictly prohibited inside the cottage.

  • Noise: Respect the peace and quiet of the area; excessive noise is not permitted, especially after [Insert time, e.g., 10 PM].

  • Hot Tub Usage: Use of the hot tub is at guests’ own risk. Guests must follow the provided safety guidelines.

  • Cleanliness: Guests are responsible for leaving the property in a clean and tidy condition. Excessive cleaning fees may apply if the property is left in an unreasonable state.

6. Security Deposit

  • A refundable security deposit of £[Insert amount] is required to cover damage or breakages.

  • The deposit will be returned within [Insert time, e.g., 7 days] after departure, provided there is no damage or excessive cleaning required.

7. Damage and Breakages

  • Guests are responsible for any damage or breakages to the property, its contents, or amenities during their stay.

  • Please report any incidents immediately to allow us to address the issue promptly.

8. Liability

  • The owners shall not be liable for any accidents, injuries, or illnesses that occur on the property or its facilities.

  • Guests use the property, amenities (including the hot tub), and grounds entirely at their own risk.

9. Force Majeure

  • The owners are not responsible for cancellations or disruptions due to unforeseen circumstances beyond our control (e.g., severe weather, natural disasters, or government restrictions).

10. Privacy

  • We will process your personal information in accordance with our Privacy Policy, which can be found [Insert link to Privacy Policy].

11. Complaints

  • If you have any issues during your stay, please contact us immediately so we can resolve the matter.

12. Governing Law

  • These terms and conditions are governed by the laws of Northern Ireland, and any disputes will be subject to the jurisdiction of the courts in Northern Ireland.

By confirming your booking, you agree to these Terms and Conditions.

If you have any questions, please contact us at:
Email: info@dundrinecottage.co.uk